Deliveries & Returns

Where do you ship from?
We ship from the UK and more precisely not far from London.

Where do you ship to?
For now, we only ship to the UK.

UK deliveries:

  • Standard Delivery: Free with Evri. Your order will have a tracking reference and usually arrives within 3 days.
  • Next-Day Delivery: Β£6 with Royal Mail. If you place your order before 2 P.M., it will be dispatched on the same day, and you will also have a tracking link to follow your delivery.

Where is my order?
You will receive your tracking number by email as soon as we ship your order.

Any questions?
Contact us at customerservices@thediscoveryskincare.com.

Returns

Can I try the products, and if I don’t enjoy them, return my order and get a refund (money-back guarantee)?
Yes, you can. Within 30 days after you receive your order. You can choose the carrier of your choice, but the cost of return will be at your charge.

Process of return:

  1. Notify us that you want to return your product:
    1. Contact customerservices@thediscoveryskincare.com to notify us.
    2. We can accept any The Discovery product(s) as long as it is at least half full.
  2. Send us your product:
    1. Pack safely the product you wish to return; we recommend using a tracked service as we are not responsible if your product is lost on the way. You can send the tracking number to us.
  3. Receive your refund:
    1. Upon receipt of your parcel, we will check the product(s). You will receive a confirmation email from us.
    2. The refund will then be processed within 5 working days, directly on the payment method you used to place your order.

And voila! If you have any questions or doubts about deliveries and returns while reading this, feel free to chat with us by using the chat functionality available or contact us on our social media.